ELIGIBILITY OF ITEMS FOR RETURN OR EXCHANGE
Customers have the right to return any purchased items without defining the reason within 7(Seven) calendar days from the moment of receiving those items from Howzitsa.com or Howzitsa.com’s representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit a copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify Howzitsa.com of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from Howzitsa.com or Howzitsa.com’s representatives. The only exception is defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case, the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit a copy of proof of purchase and fill in the return request form.
PROCEDURE ON RETURNS AND EXCHANGES
Pack all the items in the original packing. Items bought as sets must be returned in sets.
Fill in the return request form that we have emailed.
Attach a copy of the sales invoice, and specify the bank account of the refund.
Send the parcel to Pick-up Point:
Shop no G13/14, The Bridge, Greenacres Shopping Centre
Greenacres Avenue
Port Elizabeth
Eastern Cape, 6045
Call us: +27 41 360 0786
After you have sent the parcel, please inform us of that with tracking details by sending an email to [email protected]
REFUND AND RETURNS POLICY
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Pick-up Point
Shop no G13/14, The Bridge, Greenacres Shopping Centre
Greenacres Ave. Port Elizabeth, Eastern Cape, 6045
Call us: +27 41 360 0786
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to our Pick-up Point
Shop no G13/14, The Bridge, Greenacres Shopping Centre
Greenacres Ave. Port Elizabeth, Eastern Cape, 6045
Call us: +27 41 360 0786
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Our return and refund policy is described above. According to SA Ecommerce law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
